How a remote support and training session works.

Our software works from the inside out across your normal web connection – easy to use and requires no modifications to your firewall or security settings. We only access your screen and keyboard so there is no way a virus or Trojan can be transferred – either way!

• You will receive an email with a URL and a PIN code, visit the URL and enter the PIN code. We use a 3rd party system called ‘log me in rescue’ to handle the remote sessions, there’s no software to install or purchase, all you need to do is download an run the web application

• After you enter the PIN and click on Connect, you will be prompted to run the web applet – Again, there’s nothing to install, you just need to download and run the applet. Click on the alert bar and click on download file

• You will now be prompted to save or run the file, click on run

• There will now be a security warning, again, click on run

• Depending on your security, windows may ask to block or unblock the applet from your firewall, click on Unblock

• You will now be talking direct to your support technician via the remote support software

• Your technician will start the remote support session; you will be prompted to start. Click ok

• Your desktop will go black, and the technician now has shared control of your computer to help you with you issue or to start the training

• You can end the remote session at any time by closing the ‘log me in rescue’ chat window

• After the session has finished you can leave feedback on your experience