Terms & Conditions
Definitions
"We or Us or Our” refers to Elton Technology Pty Ltd. “You or Your” refers to You and Your business organisation, including any of its employees, agents and representatives.Legal
Help desk services fall under the definition of consulting services and are subject to Elton Technology Pty Ltd’s standard terms and conditions for support and maintenance.Availability
The service is currently available for the following supported products:- Maximizer CRM Software from Version 4 through Version 10
Payment for Service
Account Establishment
We require you establish an account prior to the provision of support services.To establish an account, you must go to our web site www.CRMhelpdesk.com.au/register, complete the company and contact details, by submitting the registration information you agree to these terms and conditions.
Once you have clicked submit you will receive a confirmation email including these details which you must “authorise” prior to using this service. This authorization is further acknowledgement of these terms and conditions.
You may begin utilising the Help Desk service after you have “authorised” the email.
Free Trial
All new accounts are offered a 15 minute free trial. This time starts when the consultant begins working on a remote support session. Once this Free Trial is complete - if you agree to continue the service all time will be billed as per these terms and conditions.Service Fee
A fee of AUD$2.00 plus GST will be charged for each minute a consultant is engaged, working on your computer system. At the end of each session you will be advised of the start and end time and the duration in minutes of the session.Service may be suspended if payment for past services is overdue.
Invoicing and Payment
At the end of each week we will send a Tax Invoice for the total amount due including a summary of each support session engaged.Payment is due on receipt of this invoice and service will be suspended if payment is not received within 7 days of the invoice date.
Changing your details
At the time of establishing an account, We will collect information required to contact You. This information will contain your authorised representatives. These nominated people are the only contacts who may request a Help Desk service.To remove or add people to the list of Authorised Representatives, please email the details support@crmhelpdesk.com.au.
Performing the service
Requesting the service
To request HelpDesk services, can either send an email to support@crmhelpdesk.com.au, phone 1 300 553 689 or visit contact us. We will then contact you to discuss your request.Time to complete service
A time for delivering the service will be booked and confirmed by Help Desk Consultant with your contact.On the date and at time of commencement of the service and on the time of termination of the service, both parties will acknowledge and record the time, and the total time taken to deliver the service.
Approximately every 30 minutes during the service, or at any point determined by either party, progress will be assessed. If it is deemed by Us that the service requires more time to be delivered than was originally estimated, We will advise You of this and provide an option to You to terminate the service at that point.
Upon completion of delivering the service you will be advised of the start and end time and the duration in minutes of the session.
All time must be paid for irrespective of the outcome of the service. We provide no guarantee that any problem can or will be solved or that any capability will be transferred as part of a training service.
Remote Desktop Access
When requested, You will make Yourself available to undertake the service through remote desktop access or such remote technology which is suitable for timely delivery of the service.| Elton Technology Pty Ltd ABN 11 011 024 249 PO Box 726, Spring Hill Q 4004 Phone: 1 300 553 689 Fax: 07 3319 6369 info@elton.net.au |
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